Frequently Asked Questions (FAQ)
Iole Fashion is a brand dedicated to bringing exclusivity to everyone by moving away from fast fashion. We procure high-quality fabrics and collaborate with talented fashion designers to create fine outfits. Our collections are hand-picked from small vendors, ensuring uniqueness and craftsmanship.
At Iole Fashion, we believe in quality over quantity. Unlike other e-commerce sites that promote endless scrolling, we showcase only exclusive collections at a time. We periodically introduce new catalogues, allowing you to discover unique pieces without the overwhelm of choice.
We provide detailed size charts for each product. Since different designs may have varying fits, we highly recommend checking the size chart before placing your order to ensure the perfect fit.
If you receive a damaged item or an incorrect size, please contact us within 3 days of receiving your order. You can send us an email with a photo of the issue or use the “Raise a Return” option on our website to initiate a return.
As we focus on exclusivity and handcrafted designs, minor imperfections may occur, such as wax markings or slight variations. These do not qualify for returns. We encourage you to embrace the uniqueness of each piece.
Due to hygiene reasons, we do not accept returns for inner garments. We appreciate your understanding in this matter.
Once we receive the returned item with its label intact, we will process your refund within 3-5 working days. The refund will be issued after our team confirms that the item is in its original, unused condition.
We periodically introduce new catalogues to keep our offerings fresh and exclusive. Make sure to sign up for our newsletter to stay informed about our latest collections and special releases!
We take pride in our carefully sourced fabrics and skilled craftsmanship. You can find more information about our materials and the stories behind our collections on our website, or feel free to reach out to us directly with any specific questions.
For any inquiries, you can reach out to us via our contact page or email us directly at help@iolefashion.com . We’re here to assist you!